"Krisp's technology supports our vision of leveraging AI to deliver better experiences for our clients' customers.
"Deploying Krisp's technology in our contact centers fully aligns with our ongoing strategy to improve our associates' experience at work and enhance the customer experience we deliver," said Olivier Camino, Global COO and founding partner at Sitel Group. Facilitating secure deployment, a dashboard provides for centralized installation and user management. Krisp works seamlessly with all headsets and easily integrates with contact center platforms, operating solely within Windows and Mac OS workstations. Distracting noises from customers (in-car, at-airport, on-street) and agents (keyboard typing, other agent chatter) are removed from the call while maintaining clear communications. BERKELEY, Calif., J/PRNewswire/ - 2Hz, Inc., a developer of voice and audio technologies and applications to enhance call clarity, productivity, privacy and quality of daily communications, today announced its Early Access Program for the availability of the company's new Krisp™application. As part of this program, Sitel Group and 2Hz have developed a strategic partnership whereby Sitel is the first in the business process outsourcing (BPO) industry to deploy Krisp for agents and customers, enabling an approach to drive enterprise product improvements at scale.ĪI-powered Krisp mutes background noises from customers and agents during calls, thus enhancing customer experience (CX) and agent productivity.